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We want you to love your Peri device but if you are unhappy or not satisfied, you may request a return within thirty (30) days of delivery. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right. Peri is only available through the myperi.co website and no returns will be accepted if the device is purchased from any other source, third party retailer or marketplace.
If your Peri device arrives damaged or develops a fault within the warranty period, we will repair or replace it at no cost to you. To qualify, the issue must be due to a defect in materials or workmanship and not caused by misuse, accidental damage, or normal wear and tear. To request a warranty replacement, follow the guidance in the next section ‘To start a return’). In the dropdown menu asking for the ‘Reason for Return’, select ‘Warranty Return’. You will be asked to provide proof of purchase showing the date of purchase, a description of the defect and photos or videos, if requested. Once we have verified the details are correct, we will provide a prepaid return shipping label for approved warranty claims. The returned item will be inspected, and if a defect is detected, it will be corrected or a replacement device provided. If a defect is not detected or if the damage is not covered by the Warranty, you will be liable for the cost of repair and return.
• Before starting a return request, you should carefully review the Returns Policy to ensure you are eligible to return the product. A return request can be submitted by
o Webpage: On the www.myperi.co webpage you will find a link to a ‘Returns’ page or you can visit directly (www.myperi.co/returns). On this page you will find information about the returns process, including the Returns Policy, and a button with ‘Start a Return’. Clicking this link will bring you to a form to complete with the information required to evaluate the return request.
o Chat Bot ‘Laila’: If you open the Chat bot on our webpage, you can ask to return your product. You will be provided with the information required in the chat, including a link to the Returns Policy and the submission form to complete.
• The following information will be required to complete the returns eligibility form:
o Order number
o Customer name
o Email (must match order)
o Reason for return (Not working, Item arrived damaged, Changed my mind, Warranty return, Other)
o Preferred resolution (return for refund / replacement)
o Upload field (optional, for photo evidence if defective)
• When the form is submitted, an automated email is sent to the customer acknowledging receipt of the return request, providing information on the next steps.
A return request will be considered for either of the options outlined below. All return requests will be evaluated within 3 days and customers will be informed by email if the request is eligible for return or not. If the Peri device is not retuned within thirty (30) days of delivery, it will not be eligible for return, refund or replacement.
If you purchased Peri and want to return it: To be eligible for a return and refund, the ordered product must be unused, in its original packaging and in the same condition that it was received. Returns should include all items from the original purchase, meaning the Peri device, two batteries, the charging cradle, USB cable and 20 adhesives patches. For eligible returns, customers will be provided with information to return the product and will be responsible for the return shipping.
If the Peri device you received is damaged or defective: If the Peri device is damaged or does not work properly you can request a refund or replacement device. You will be required to return the item in its original packaging and returns should include all items from the original purchase, except any adhesive patches used. This means the Peri device, two batteries, the charging cradle, the USB cable and the remaining adhesive patches. You should take pictures of any visible defects or damage and submit them when completing the online return request form. A prepaid shipping label will be provided to return the Peri package.
• For a customer requesting a return and refund: The returned device and contents will be examined. If the device is in the condition set out in the Returns Policy, the return request will be ‘Approved’ and a confirmation email will be sent. The reimbursement will be made via the payment method used to purchase Peri. If the package contents do not meet the Returns Policy criteria, an email outlining the reasons for denying the refund will be provided.
• For a customer reporting a damaged or defective device: The returned device and contents will be examined.
o If a defect or damage is verified by photos and/or testing the return request will be approved. If the customer requested a replacement device, a new order will be created and a new device delivered at no cost.
o If a customer requested reimbursement rather than replacement, the reimbursement will be made via the payment method used to purchase Peri.
o If there is no evidence of damage or the device functions during examination, a replacement device will not be provided, and customers will be charged for returning the device if they want it returned.
• We will review and respond to the submitted Returns Request form with 3 days with a decision about return eligibility
• It can take up to 15 days to return and examine the contents
• Refunds are issued to the original payment method within 7–10 days after inspection.
• If more than 15 business days have passed since we’ve approved your return, please contact us at information@myperi.co.
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