What is covered under Peri's warranty?

If your Peri device arrives damaged or develops a fault within the warranty period, we will repair or replace it at no cost to you. To qualify, the issue must be due to a defect in materials or workmanship and not caused by misuse, accidental damage, or normal wear and tear.

How do I start a return?

To start a return, you can use the webpage return form or contact our Chat Bot 'Laila'. In the dropdown menu asking for the 'Reason for Return', select the appropriate option. For warranty returns, you will be asked to provide proof of purchase showing the date of purchase, a description of the defect and photos or videos, if requested.

What happens with warranty replacements?

Once we have verified the details are correct, we will provide a prepaid return shipping label for approved warranty claims. The returned item will be inspected, and if a defect is detected, it will be corrected or a replacement device provided. If a defect is not detected or if the damage is not covered by the Warranty, you will be liable for the cost of repair and return.

Returns

We want you to love Peri. If you’re not satisfied, you can request a return within 30 days of delivery. Please read the Returns Policy to ensure you are eligible before proceeding.

Start a return

Click ‘Start a Return’ on this page to sign in to the Shopify account used to place your order. You can also ask our chatbot Laila to help you start a return. If you can’t access your account, email info@myperi.co with “Return Request” in the subject line and include: your order number, the email used on the order, reason for return, and whether you want a refund or replacement.

How to request a return (in 1 minute)

Click Start a Return
Enter your email and follow the 6-digit code sign-in
Open your order and click Request return
Select the item(s), choose a reason, add a note
Submit your request

We’ll review your request and email you with next steps.
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Return Options

Must be unused and in original packaging
Please return everything included in your order (device, two batteries, charging cradle, USB cable, and adhesive patches)
Return shipping is paid by the customer. If we provide a prepaid label, the shipping cost will be deducted from your refund.
Missing items may result in a reduced refund.
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Damaged or defective device (warranty support)

If your device arrived damaged or isn’t working properly but is still within the warranty period, you can request a replacement or refund. During the returns process:

Choose “Defective” as the return reason
Include details in the note (photos are helpful)
For approved warranty cases, we’ll send a prepaid return shipping label and replace/resolve the issue at no cost (subject to inspection)
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What happens next?

We will respond within 3 days to confirm if your return is approved
Once your return arrives, we inspect it (this can take up to 15 days)
Refunds are issued to the original payment method within 7–10 days after inspectionFor approved warranty cases, we’ll send a prepaid return shipping label and replace/resolve the issue at no cost (subject to inspection)
If it’s a replacement, we’ll ship the new device once the return is approved/verified

If you have further questions? Contact info@myperi.co.
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Start a Return